Archive for February, 2012

Service to Mortgage Industry

Transitioning to a Different World

When I had my first interview with John at Foundation Financial Group, I knew the culture would be a good fit for me. I could tell this would be the beginning of a new, successful career after getting the  first week under my belt. Transitioning from being a server to working with a mortgage company has been quite a change. But believe it or not, the skills I picked up as a server actually go hand in hand with what I’m doing at FFG.

Paying Attention to the Customer

Just because I’m sitting at a desk, calling people doesn’t mean I don’t get to use the same charisma as I did serving people face to face. As a server, I learned to “shoot the shit” with people basically as a way to show that I’m human and I can relate to them. If you relate to someone, they are more comfortable with you. In such an industry as both of these, that’s very important. What I discovered at Steak N Shake is how to use my humor and laid back personality to benefit me. I also learned that if you take care of the customer, they will take care of you. If my customer feels as though they are in good hands, then I’ve done my job. I can’t tell you how many times I’ve been told by my customers that I was the best server they ever had. Even when I didn’t think I was doing enough, I really was.

The secret to being a good server is simply being attentive. What is the customer missing on the table? Did I forget silverware, napkins, or a spoon for their chili? If I did, I was the first to say so before they even got the chance to say it. I put myself in their position. What would I expect if the shoe was on the other foot?  One  rule I always followed was to absolutely make sure their drinks were filled. Anytime someone’s drink was half empty, I’d bring a new one. Even if they didn’t want it they could take it to go.

Mortgage Customers

Being attentive to customers in the mortgage industry is even more important because most of the time consumers have no clue what they’re getting into when they refinance. They are blind to their options because the banks are not taking the time to get to know them. They are not taking to the time explain that there are actually better options out there. And a mortgage is someone’s biggest investment. We’re talking whole life savings here. They have to be aware of what to look for and what to expect when talking to mortgage professionals. It’s like, at Steak N Shake, a customer has to ask for bacon on their sandwich or whatever else they want to put bacon on, but at Foundation Financial, we automatically tell the consumer of their options. What they can put bacon on, in a sense. Even if you think that’s corny, it’s true and that’s my perception.

My Mortgage Experience

I know this is lengthy so I’m going to end with this… Even though I never expected to do mortgages, I found something I really like to do. The thing is, I don’t necessarily like the job as much as I like the people I work with and the company itself. I’ve grown to like what I do, but I definitely didn’t see myself doing it. I’m glad I’ve been able to prove to myself that I really can do whatever I set my mind to. There is so much room for growth at FFG and I see this being my career for a long time. Provided that I’m good at it once I pass this National Mortgage test, or two or three 🙂

A Changing Man?

A Man Willing to Change

When a man commits to changing his  bad habits or ways for you, ladies, that’s when you know he’s a keeper. But if he doesn’t and would rather stick with the  habits than treat you like the queen you are, then what the hell are you doing with him is the question? There is a man who’s willing to change or there’s one out there that doesn’t even need to change, he’s already waiting and ready for you. Don’t keep the guys around who just want to give you the run around; say they love you but don’t show it; say they don’t talk to other women but you see it in their phone; say they’re down for you but don’t have your back when you reeaaalllyyy need it. You deserve the best, as long as you’re giving your best.

Woman In Charge

Without a doubt, no woman should ever have to put up with a man who doesn’t appreciate her. But we do. We do because we love them and because we’re scared to be alone, but I’m telling you that if you have YOU all the way together, you feel good about who you are and what you’re becoming or who you’ve become, bullshit becomes easier to see.  You get fed up with the bullshit and lies because you know your worth. You realize you are doing everything you need to be doing, but that the man is slacking because of some stuff they don’t want to talk about or because they assumed something  that wasn’t true, making you do the same thing, then you’re arguing for no reason and so on and so on….

But no man can ever take away that feeling a woman feels when she knows she’s the shit with or without that man. She’s given her all with only half ass effort in return. The love is always going to be something that’s irreplaceable because that person was special, but if the woman knows she’s not getting treated the way she should be and is giving all she possibly can, then she’s got to look out for herself. Even the man that loves her owes that to her. If he really loves her, he’ll let her go. But if he loves her enough he will change for her and always have her by his side.

Second Chances Are Worth Giving

If you give your man a second chance, he learns from his mistakes, and truly wants to do better for you, then be thankful you had one who cared enough about you and KNOWS his woman is the shit, and knows what he’s got in that relationship with her. If that goes accordingly, then it’s all rainbows and sunshine for you all.. Well, you know that’s a little far fetched, you will always have your little arguments but nothing that can’t be fixed because you realize you are both being stubborn. The little stuff isn’t such an issue anymore. And ladies, if you look at it this way, you can train them into how you want them to be, but really they’re doing the same thing to us 🙂 As long as you’re getting treated like a queen with the love you would never give up, those little fights just become funny to look back and laugh at.

Life After College

Customer Service

Just when I thought I was grown, I realized I had so much more to learn and experience. Just recently I graduated with a bachelor’s of arts degree from the Univ. of Indianapolis. I have been employed at Steak N Shake for 7 months, and although I’m ready to move on, I’m thankful for my experience as a server. I’ve learned how to give the ultimate customer service to anyone that walks through the SNS doors. In any business, the customer is numero uno. It makes me feel good to give the people what they want. I can’t make Steak N Shake my career because the restaurant industry isn’t for me. But I’m appreciative of learning how to manage my attitude in front of customers, of learning how to cope with random situations, and of learning how to cope with different types of co-workers.

Seeking a Career

In the past few days, I’ve had three interviews for full time positions. I’ve been called back for a second interview for two of the positions and for them, there is an opportunity for management. Mind you I’ve been waiting for a full time career since I graduated in May.  I accepted a position with Foundation Financial, a mortgage company on the north side of Indy, and am very glad I did. Already I can sense that I will succeed with the company as long as I’m giving my all to my career. Man, does that sound good to say. On the side I will be writing poems and hopefully getting my hip hop identity research paper edited so that I can one day publish that bad boy. I’m collecting poems and rewriting them in hopes of creating a small poetry book with the material being mostly about my childhood or past.

Originally, the reason for this website was to gain experience for a record label. Those dreams have seized for awhile.  I haven’t had professional experience with a record label, but was told as a writer, of whatever subject, I should always have an updated blog. Although I’ve taken a break from writing, I’ve grown in the process. Now, I’m seeking full time employment in any industry, and am with the man of my dreams. Although it hasn’t always been rainbows and magic for us, we have worked through some serious dilemmas and are ready to live life as a happy little couple.  Life couldn’t seem to get much better than this.

Pursue Many Interests

Why am I writing about all this on my hip hop based blog website, you’re probably wondering. But I’m seeking exactly what you are; the American dream. From now on, this website isn’t going to be used solely for hip hop material.I have a lot of good insight that I feel that I should share with other people rather than being restrained to one specific subject. Life isn’t meant to take you one certain way. As you can see, you should always pursue different interests in order to end up where you’re truly meant to be. Stay tuned peeps 🙂